Legal

Personal Data Protection Law (KVKK) Notice

1. Data Controller and Scope

This is an English translation of our Turkish KVKK Aydınlatma Metni, provided for convenience; the Turkish version governs for purposes of Turkish law. As Berelia Touristic, in the course of our tour operator and travel technology distribution activities, we process certain personal data as the data controller under Turkish Law No. 6698 on the Protection of Personal Data ("the Law"), in order to provide better service to our customers and business partners. This notice explains what personal data we process, for what purposes, and with whom we share it.

2. Personal Data We Collect

Identity information such as name, surname, age and Turkish national ID number
Email, phone and other contact information
Voice recordings of calls made with our call center
The date and time you access our services, and your device, software, browser, language and location information
The membership account and password you optionally create
Correspondence and requests relating to your transactions with us

3. Purposes of Processing

To complete and manage your reservations
To resolve your questions and requests about your reservation and our other products, in particular through our call center and customer service activities
To send you products and services related to your package, carry out marketing activities with your consent, and include you in our e-newsletter (you may unsubscribe at any time via the link at the bottom of the newsletter)
To let you create and manage a membership account on our website and applications
To contact you regarding your reservation, questions and requests, using the contact details you provided
To include you, to the extent you consent, in market research we carry out
To improve the quality and functionality of our services, enhance your user experience, and personalize our website and applications to your needs
To carry out risk assessment and ensure security for transactions on our platform, and to prevent unlawful acts
To ensure the completion and performance of agreements established with you
To carry out direct marketing activities with your consent (you may withdraw this consent at any time by contacting us)

4. Statistical and Anonymized Use

Statistical data that may be derived from the personal data we collect (browser type, geographic location, age, gender, etc.) may be anonymized and used for periodic campaign work and customer classification studies aimed at tailored promotional activities.

5. Parties We Share Personal Data With

Third-party service providers: providers we work with to process your personal data, who are bound by confidentiality terms we set and may only use your data for the purpose of the transfer
Payment providers and financial institutions: to process payment and refund requests, and to fulfil legal obligations related to the prevention of money laundering and terrorist financing
Our business partners: partners in Turkey and abroad that we work with to promote and distribute our products and services
Competent public authorities: where personal data is duly requested under applicable mandatory legislation

6. Cookies

Our website uses cookies — small technical files placed on your device's browser — to analyze and interpret visitor behavior and preferences while using the site. This statistical data, which does not contain personal information, is used to provide guests with a more tailored and effective experience. We use both first-party and third-party cookies; you can review your browser settings to stop the use of cookies or delete existing cookies at any time.

7. Payment Security

The card details requested on the payment page are optionally collected via 3D Secure, in order to keep your security at the highest level. All payment-related transactions take place between your bank and you through a secure payment infrastructure.

8. Data Security and Updating Your Information

Only you can access and change the information you enter into the system; it is not possible for anyone else to access or change this information. If any change occurs to the personal data you have shared with us, or if that data becomes outdated, please contact us using the details below to update your information. The information collected is stored in a secure environment that is not open to public access.

9. Your Rights Under the KVKK

Under Article 11 of Law No. 6698, you may at any time exercise the following rights:

To learn whether your personal data is being processed
To request information if your personal data has been processed
To learn the purpose of processing and whether your data is used in accordance with that purpose
To know the third parties to whom your personal data is transferred, domestically or abroad
To request correction of your personal data if it has been processed incompletely or incorrectly
To request the deletion or destruction of your personal data within the framework of the conditions set out in the Law
To request that correction, deletion and destruction be notified to third parties to whom your data has been transferred
To object to a result that is to your detriment arising from the exclusively automated analysis of your processed data
To request compensation for damages if you suffer harm due to unlawful processing

10. How to Submit a Request

To exercise the rights above, you may submit a written, signed request to info@bereliatouristic.com. Your request will be reviewed and concluded within the period prescribed by applicable legislation.

11. Call Center Support

Phone: To be confirmed — Email: info@bereliatouristic.com